Orders & Shipping

When will my order be shipped?

Orders are usually processed within 2–4 business days. You will receive a confirmation email once your package has been dispatched.

How can I track my shipment?

After your order ships, you will receive a tracking link by email. If you don’t see it, check your spam folder or contact us and we’ll resend it.

Where are you shipping from and how long does it take?

We are shipping from our warehouses in Poland. The shipping time can vary depending on your region, but typically it takes between 2-5 working days to get your order in the EU, or up to 2 weeks in other regions.

What about delivery charges, taxes, customs etc.?

We are shipping with DPD/DHL within the EU according to DDP Incoterms.

Do you ship internationally?

Yes, we ship across Europe and selected international markets. Shipping options and delivery times are shown during checkout. For more countries, just reach out, we will find a solution.

Returns & Warranty

What is your return policy (B2B and B2C)?

O OBD Coding Pro funciona ao ligar o dispositivo à porta OBD; a aplicação deteta o veículo, mostra as funções disponíveis e permite ativá-las com um toque.

What warranty do you offer on your products?

Pode ver o preço dos créditos (Rings) diretamente na aplicação. Cada função mostra o seu custo em Rings e, na secção “Rings”, encontra os preços dos pacotes na sua moeda local. Clientes B2B têm preços com desconto.

Who pays for return shipping?

Customers pay return shipping unless the item is defective or incorrect.

Will my refund be reduced if I used Rings (In-App Credits)?

Yes. If Rings (In-App Credits) included with the device were used, their value may be deducted from the refund (as stated in Terms).

App & Account Support

I didn’t receive a confirmation email. What now?

Check spam. If it’s not there, contact us and we’ll resend it.

I can’t log into the app. How can I fix this?

Use “Forgot password.” If it still fails, contact us.

The app is not detecting my device — what should I do?

Make sure Bluetooth is enabled (on Android devices check that location services are active) and the device is fully plugged into the OBD port. Restart the app if needed. Use our Multilingual Quick-Start Guide for help.

10. Will my refund be reduced if I used Rings (In-App Credits)?

Yes. If Rings (In-App Credits) included with the device were used, their value may be deducted from the refund (as stated in Terms).